Frequently asked questions
How long does it take to process my order?
Orders are processed within 1–2 business days after the payment is confirmed.
How long will shipping take?
Once processed, delivery usually takes 5–9 business days, depending on your location.
Will I receive a tracking number?
Yes, as soon as your order is shipped, you will receive an email with the tracking information.
Do you offer free returns?
Yes, we provide free returns, and all costs are covered by our company.
How do I start a return?
Simply contact our support team with your order details, and we will provide you with the return instructions.
In what condition should I return the product?
Items must be returned in their original packaging and condition, the same way they were delivered to you.
How long does it take to get my refund?
Refunds are processed within 7 business days after we receive and inspect the returned product.
Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
Can I change or cancel my order after placing it?
If your order has not yet been processed, you can request a change or cancellation by contacting us as soon as possible.
How can I contact customer support?
You can reach us anytime via email at support@grantandmason.com and we’ll be happy to assist you.
